HomeAgent FAQTroubleshootingX-Lite Registration Error Code 403

11.8. X-Lite Registration Error Code 403

This issue is caused by having the wrong user name or password entered in the X-Lite settings. Please verify that the correct values are entered. It is common to mix up the website credentials and the X-Lite credentials.


1. Open up Xlite and Click Menu and choose SIP Account Settings


2. Choose Properties



3. Check the username and password are entered correctly in these 2 fields

Username: Your Extension
Password: ClientID1234


4. If changes were made, make sure that you click Apply and then OK at the bottom of the screen


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