HomeAgent FAQSoft PhonesHow to configure Zoiper (PC and Mac)

3.7. How to configure Zoiper (PC and Mac)

Configuring Zoiper (PC and Mac)

Once you have downloaded and installed ZoIPer on your computer

 (PC - Download Link)

 (MacOS - Download Link)


Note: Although our systems can and are being used by clients using Apple based products; Apple operating systems are not currently supported by Safesoft Solutions Inc. Any and all troubleshooting steps for these operating systems are to be considered for informational purposes only.


Step 1: Click on Settings then go click on Preferences


Step 2: Click Create Account


Step 3: Select account type > Click Next

*If you are unsure what account type to select, please contact support


Step 4: User/User@host - This is your agent extension that you were provided

             Password - Format should be ClientID + 1234 (example: testclient1234)

             Domain/Outbound proxy - Please contact support to get this. the format is 208.78.138...

Once entered > Click Next


Step 5: This will display your account name > Click Next


Step 6: Wait until configuration finishes


Step 7: Click on Close


Step 8: Preferences Window should show that the SIP or IAX Account is Registered

You are now ready to log on to the Cloud Contact Center Agent Interface.

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