HomeAgent FAQSoft PhonesHow to configure X-lite (Version 3.0 and 4.0) on Windows

3.3. How to configure X-lite (Version 3.0 and 4.0) on Windows

 Configuring X-Lite 4

Please select the appropriate installer for your Operating system.

 

Step 1. Click on Softphone, then click on Account Settings

 

Step 2. On the Account tab you will need to enter the following information:

User ID:  

Enter your extension that is assigned to the user you are logging in with (Example: 9999)

Domain: 

Enter the domain 208.78.138.XX (This would have been given to you at the time the account was made- Example 208.78.138.19)

Password: 

Enter the password you were given when you signed up (Example: CLIENTID1234)

Display Name: 

This will be the same as the display name you just entered (Example: 9999)

Authorization Username: 

Enter your extension that is assigned to the user you are logging in with - this is the same as the display name and the username (Example: 9999)

Domain Proxy: 

Leave Register with domain and receive incoming calls checked and Put a dot next to domain as shown below

 

Step 3. Go to Topology Tab and under Firewall Traversal, select None (use local IP address)

 

Step 4. Click OK

 

Step 5: A message saying "Account enabled. The phone is ready." will briefly appear.

 

 

Once X-Lite shows your Extension is Available you are now able to log in to Cloud Contact Center Agent Interface at http://agent.safesoftsolutions.com.

 

Configuring X-Lite 3.0

The first time you launch the software it will automatically launch the 'SIP Accounts' configuration tool.

 

1. Click on the 'Add' button to add your Cloud Contact Center account.

You will need your username and password which you should have received from us when you signed up.

 

2. On the Account tab you will need to enter the following information:

Display Name:

Enter your extension that is assigned to the user you are logging in with (Example: 9999)

Username:

This will be the same as the display name you just entered (Example: 9999)

Password:

Enter the password you were given when you signed up (Example: CLIENTID1234)

Authorization Username:

Enter your extension that is assigned to the user you are logging in with - this is the same as the display name and the username (Example: 9999)

Domain:

Enter the domain 208.78.138.XX (This would have been given to you at the time the account was made- Example 208.78.138.19)

Domain Proxy

Leave Register with domain and receive incoming calls checked and Put a dot next to domain as shown below

 

3. Click on Topology tab at the top

IP address

Put a dot next to Use local IP address

STUN server

Put a dot next to Use specified server (Leave field to the right empty)

Enable ICE

Uncheck this

 

4. Click Apply then OK

 

5. Click Close

 

Xlite will attempt to register with your account settings and show Ready with your username being your extension as shown below

 

Note: To have Xlite Auto Answer calls > Click on AA highlighted for you below

 

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