HomeAgent FAQDialer RequirementsHow to Install Zoiper Embedded Phone for Firefox

2.5. How to Install Zoiper Embedded Phone for Firefox

Getting an error of "Click Here to Download Plugin" in the dial pad

 

When agent logs into the Agent Interface for the first time there is an error in the dial pad of Error! Click Here to Download plugin.

Note: For Windows 8 Operating system, make sure that the Chrome browser version are at least 38.0.2125.122m or higher.

 

Steps to Install Zoiper embedded phone.

 

Step 1: Click on the link ---> http://www.zoiper.com/downloads/InstallerWeb_Installer.exe

Step 2: The file will pop-up called "InstallerWeb_Installer.exe", click on "Save File"

 

 

Step 3: Click on the Run button.

 

 

Step 4: The installer will load and will immediately disappear.

 

Step 5: Log out of Agent/Admin website.

Step 6: Exit/Close any open browsers you have opened.

Step 7: Open a new Firefox browser and log back in to the Agent Interface.

Step 8: A message will appear on top of the screen "Allow agent.safesoftsolutions.com to run "Zoiper 2.08 for Windows?"

 

Step 9: Select "Allow"

 

Step 10: The same message will appear again, "Allow agent.safesoftsolutions.com to run "Zoiper 2.08 for Windows?"

 

Step 11: Select "Allow and Remember"

 

 

 Step 12: If you see your Firewall Prompt, you need to select "Allow access"

 

 

Step 13: If you don't see the error anymore, plugin is properly installed.

 

 CLICK HERE for the step by step instructions on how to install Zoiper phone on Chrome browser.

 

 

 

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