HomeAdmin FAQWorking with Voice BroadcastHow to Configure Voice Broadcast (With Remote Agent)

10.2. How to Configure Voice Broadcast (With Remote Agent)

How to Configure Voice Broadcast (With Remote Agent)

To set this up you will need to contact your Account Manager to have this added to your account - Additional fees may apply - Please call888-456-5454

Step 1. Login to the URL http://admin.safesoftsolutions.com using your Admin credentials.

Step 2. Click on the tab Campaign and then, Show Campaigns

Step 3. Select the Campaign where you want the Voice Broadcast to be setup by clicking the pencil icon under Settings.

Step 4. Go to Section 5 Answering Machine Detection (AMD) and make sure that the Dialer Type is set to Dialer with Answering Machine Detection ON.

Step 5. Scroll down to Section 18 Voice Broadcast and make sure that you already have a recording uploaded and Transfer options as well as Not Interested input already configured.

Recording id: this will indicate if you already have a recording uploaded to the Campaign which will serve as your broadcast message.

Transfer options: this is what your customer will press if ever they are interested and wants to be transferred to your available agents.

Not Interested Input: system will hang up if ever your lead pressed the configured number.

Step 6. Scroll up and click on the Account Settings on the top right and then, go to the tab Remote Agents.

Step 7. On this window where you will configure the external number where your leads will be transferred to, the Campaign where you want to apply the Voice broadcast and also where to Activate / De-activate the feature.

Number of Lines - this the number of Active Remote Agents for the account.

Example:

Number of Lines in Remote Agents is set to 2 and Dial Level is set to 3, the system will dial 6 customers at the same time.

Click HERE on How to Configure Voice Broadcast (With Cloud Contact Center Agents).

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