HomeAdmin FAQWorking with ScriptsHow to Configure Campaign Script Override

6.9. How to Configure Campaign Script Override

 

How to Configure Campaign Script Override

Campaign Override Script is a feature that will launch a specific script based on the list that the system dialed and will be presented to the agent.

Note: In the case NO script is selected, it will display from the script assigned in the Campaign settings.

Click this link for step by step instructions on How to Create a Script

 

Configuration of Campaign Script Override 

Step 1. Login to the URL http://admin.safesoftsolutions.com using your Admin credentials.

Step 2. Click on the tab Leads and then, Show lists.

 

Step 3. Select the list name that you want to configure by clicking on the pencil icon under the Settings.

 

Step 4. From the field Campaign Script Override, select the script that you want to use for the list.

 

Step 5. After selecting the desired script, click on the Save Changes button to apply the settings.

 

 

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