HomeTroubleshootingNetwork troubleshootingChecking Quality Issues with MTR on Mac OS

3.3. Checking Quality Issues with MTR on Mac OS


How to run MTR on Mac OS

Note: Although our systems can and are being used by clients using Apple based products; Apple operating systems are not currently supported by Safesoft Solutions Inc. Any and all troubleshooting steps for these operating systems are to be considered for informational purposes only.


MTR is a free application that combines the functionality of the traceroute and ping in a single network diagnostic tool. This version of MTR is compatible with Mac OS

With this, you will be able to check for packet loss and slow connection speeds to aid in troubleshooting your VoIP software.


If you do not have MTR installed on your Mac computer, you'll get an error and need to install MTR first.

Please download the installer here https://rudix.googlecode.com/files/mtr-0.82-0.pkg

Click HERE on how to install MTR on Mac.


Step 1. Once MTR is installed by using the pkg installer, open the terminal by going the Finder, go to Applications and then go to Utilities, There you will find the Terminal or type the word 'Terminal' in Spotlight Search to find it.

Step 2. On the Terminal, enter the following command:

sudo /usr/local/sbin/mtr  ping.safesoftsolutions.com


NOTE: 1. You may be asked to enter the admin password on your Mac [This is normal]

            2. ping.safesoftsolutions.com can be replaced with your server host or cluster IP address [Your cluster IP address can be obtained by contacting support]



      1. To Copy or Export the data (Useful if you want to document or file a complaint with your ISP).


You may take a screenshot of your screen by using these shortcuts.


Command-Shift-3 : Take a screenshot of the screen, and save it as a file on the desktop

Command-Shift-4, then select an area : Take a screenshot of an area and save it as a file on the desktop

Command-Shift-4, then space, then click a window : Take a screenshot of a window and save it as a file on the desktop


     2. Once you have a copy of the result. You may close the Terminal to exit/end MTR


What to look for:

Loss % - anything packet loss between your computer and SafeSoft's servers can degrade call quality.

Disregard 100% loss if there are other nodes listed after this.

Avrg - high average round trip time for packets can contribute to degraded VoIP quality.

Worst - high numbers in this field could result in dropped calls, updates arriving to the dialer forms.


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