HomeAdmin FAQWorking with ReportsHow to Generate Report for Agent Total Login Hours

12.10. How to Generate Report for Agent Total Login Hours

 

How to Generate Report for Agent Total Login Hours

Step 1. Login to the URL http://admin.safesoftsolutions.com using your Admin credentials.

Step 2. Click on the tab Home and then, Agent Performance Report.

 

Step 3. Select your Date range and Time range and then, click on the Run button.

 

It should provide you the report about your agents Total Login hours (wrap up time + pause time + talk time + wait time) including their total calls.

 

 

Knowledge Tags

This page was: Helpful | Not Helpful