Welcome to the support center where you'll find support documentation and request submission forms.

Highlighted Knowledge Book Pages


Admin FAQ ~ How to Settle My Pending Invoices
Admin FAQ ~ Getting Started With The Cloud Contact Center
Admin FAQ ~ Status Definitions
Admin FAQ ~ How to Leave a Message to an Answering Machine Detected Calls Automatically
Admin FAQ ~ How to Create Email Triggers
Admin FAQ ~ How to Create an Email Template
Admin FAQ ~ How to Create an Email Signature
Admin FAQ ~ Dialer Speed
Admin FAQ ~ How To Setup IVR
Admin FAQ ~ How to Use Search For a Lead
Admin FAQ ~ How to Upload a Leads List
Admin FAQ ~ How To Configure Vendor for POST API
Admin FAQ ~ How To Configure Vendor for GET API
Admin FAQ ~ FTP For All Lead Recordings
Admin FAQ ~ Email Notification via Vendor
Admin FAQ ~ Adding and Dialing Leads with Multiple Contact Numbers
Admin FAQ ~ How to Create a Script
Admin FAQ ~ How to Configure Campaign Script Override
Admin FAQ ~ How to Configure Voice Broadcast (With Remote Agent)
Admin FAQ ~ How to Configure Voice Broadcast (With Cloud Contact Center Agents)
Agent FAQ ~ How to Create a Personal Callback
Agent FAQ ~ How to Start Using the Cloud Contact Center Agent Interface
Agent FAQ ~ How to Determine the Phone Number Dialed
Agent FAQ ~ Agent Control Button description
Agent FAQ ~ How Dial-In Agents Connect to Cloud Contact Center
Agent FAQ ~ How to Install the Embedded Zoiper Phone
Agent FAQ ~ Soft Phones - What are they ?
Agent FAQ ~ How to configure Zoiper (PC and Mac)
Agent FAQ ~ How to configure X-lite (Version 3.0 and 4.0) on Windows
Agent FAQ ~ Eyebeam Configuration for Noise Cancellation
Troubleshooting ~ Why Zoiper 2.08 for Windows plugin has crashed?

Knowledge Book Pages Rated Most Helpful


Admin FAQ ~ How to Create a New Campaign
Admin FAQ ~ How To Cancel A Seat
Admin FAQ ~ List Settings
Admin FAQ ~ How to Create a CSV file in Open Office
Agent FAQ ~ How to Install the Embedded Zoiper Phone
Admin FAQ ~ Working with Scripts
Admin FAQ ~ How can I see the values for Webform pushes?
Admin FAQ ~ How to Setup Agent Call Routing
Admin FAQ ~ How do I search for a specific lead or leads?
Admin FAQ ~ Activating Preview Dial